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Terms & Conditions

Terms & Conditions

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COVID-19 / War in Ukraine 

COVID-19 has caused disruption across the world and the War in Ukraine will now compound any global supply chain problems. This means we are facing delays, shortages of materials together with price increases. All of these things are outwith our control and we ask for your patience and understanding during these difficult times.

 

The following terms of business will apply to all work carried out by Raptor Sports Cars on your behalf. We agree to meet your motoring requirements in a professional, competent and trustworthy manner.

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1. Our Contact Details

​The workshop is open from 8.30am - 5pm Monday to Friday. The office is open from 10am - 4pm Monday to Friday. If no one is available to accept your telephone call you may leave us a message and we will return your call as soon as we can. You can contact us at all times on our email address: contact@raptorsportscars.com. You can also contact us via Instagram or Facebook. We are happy to meet with you outside our normal working hours by prior arrangement.

 

2. Work

Any work that you have engaged our services to undertake will be charged at the following hourly rates:

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General Fitting - £90
Engine Work - £95
Electrical Work - £95
Welding - £95

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We reserve the right to amend our hourly rate at any time but will notify you in advance of such a change. Please note that the rates quoted do not include VAT.

 

3. Timeframe

Depending on the work that we are being asked to undertake it is often very difficult to give a definite timeframe. There are times when works may require to be done by a sub-contractor off site and we are then affected by their timeframe. Please be assured that we will of course deal with your work as quickly and efficiently as we can however we are unable to give a guaranteed finish date.

 

4. Payment

  1. We accept payments by debit or credit card. We also accept payment by bank transfer.  

  2. Prices are subject to alteration without notice and all goods are invoiced at prices current at date of despatch.

  3. All parts/goods remain the property of Raptor Sports Cars until paid for in full.  

  4. Once the Customer has been emailed the initial invoice they then have access to it at any time to keep a track of their outstanding balance.  

  5. Pre-arranged stage payments are to be made within 7 days of written request unless agreed by prior arrangement.  If no payment is received after 7 days then our storage fee of £25 plus VAT per day will be applied.

  6. If payment is not received after 14 days then the Customer will be issued with a LBA (Letter Before Action) and a £10 fee will be added to the invoice.  

  7. If no payment is received by the 14 day deadline then the Customer’s job will be cancelled and no further works will be undertaken.   

  8. We retain the right to seek payment in accordance with the Late Payment of Goods Act 1998.

  9. Amounts owed on Invoices must be no greater than £2,000 unless agreed by prior arrangement.

  10. Unpaid parts/goods left on the premises for more than 6 months shall be disposed of.

  11. Invoices are payable in full prior to collection of parts/goods.  

  12. All works are carried out on a labour plus parts basis. However there may be times when a fixed price is applicable and this will be confirmed by email and clearly marked on the Customer’s invoice.

  13. A minimum initial deposit of 80% of the Customer’s invoice is required prior to commencing any work. The remaining 20% is required to be paid in full prior to parts/goods be shipped or collected.

  14. All deposits are non-refundable.

 

5. Returns

  1. We will not accept returned parts/goods without prior authorisation.

  1. No returns will be accepted without a copy of the original invoice.

  2. Goods shipped in error will be replaced immediately at our cost.

  3. No refunds will be given on parts which have been specially ordered/manufactured or modified to suit Customer’s requirements.

  4. Electrical components are non-refundable.

  5. Goods returned for any other reason will be subject to a 25% handling charge.

  6. No refunds will be given until the “defective” goods have been returned to Raptor Sports Cars for inspection.

  7. Jobs returned for inspection must include a £75 Inspection Fee which may be refunded if parts/labour supplied by Raptor Sports Cars is deemed to be defective.

  8. Returned parts/goods will NOT be accepted if they have been modified or altered in way.

    

6. Disclaimer

  1. We reserve the right to add third party debit recovery charges.

  2. All accounts beyond our credit terms will be passed to our debt collection agency and will be subject to a surcharge of 15% plus VAT to cover our costs in recovery. These accounts will also be subject to any legal costs incurred in obtaining settlement.

  3. These terms of business shall be governed by the Law of Scotland and shall be subject to the exclusive jurisdiction of the Scottish Courts.

  4. It is the responsibility of the Customer to ensure that all parts fit correctly. We cannot be held responsible for any consequent damage.

  5. Although we are happy to fit Customer’s parts we cannot offer any warranty on any of our components which consist of Customer’s parts regardless of whether they are new or second-hand.

  6. We only guarantee bhp and torque power increases on engines that we have fully built and that have been fully bench tested and tuned on an Engine Dyno. Both bhp and torque graphs and figures will be supplied to the Customer.

  7. Not all parts that we supply are suited for road going cars.  Increases to the vehicle emissions may result from fitting our products. Increasing the vehicle emission could mean that the car will not pass an MOT.

  8. We will NOT honour any warranty claim if engine parts/components/engines have been modified by a third party. Repair and warranty work can only be carried out by Raptor Sports Cars personnel.
     

7. Shipping

  1. We cannot be held responsible for ANY goods that have been damaged in transit and therefore we would strongly recommend that when you sign for the goods you mark them as “GOODS NOT CHECKED”.

  2. If you do find yourself in receipt of goods that have been damaged in transit then you must deal with the courier company direct. We will be able to supply you with all the necessary details.

  3. Goods can be shipped worldwide but will only be shipped with the true invoice value.

  4. We accept no responsibility for goods delayed, lost or held in Customs. All shipping claims must be made direct to the carrier.  

  5. The Customer is responsible for paying any duty charged.

  6. On the instruction of our Customer we will ship goods with limited insurance cover but we cannot however offer any re-imbursement for goods lost or damaged.

  7. Failed collections are charged at a base rate of £20.00 per item.

 

8. Warranty

The services that we offer are done to the best of our ability using our extensive knowledge of our performance products. There is no stated or implied warranty due to the unusual stress placed on performance parts. Our obligation is limited to the repair of parts modified by Raptor Sports Cars which may prove defective under normal use and services within 60 days from date of sale and upon which our examination determines to our satisfaction to be defective. All parts sold by Raptor Sports Cars are guaranteed in accordance with the manufacturer’s own terms of warranty. This warranty only applies to the parts and does not cover any labour cost involved removing the parts. This warranty shall not apply to parts/components which have been subjected to accident, negligence, incompetence, alteration, abuse or misuse. Raptor Sports Cars modifies parts in such a manner that proper care with installation is required. We build the very best products we can with the information we receive but it is the responsibility of the engine assembler to perform a final check of valve to piston, head to piston and crank to block clearances and that all rotating components rotate freely. There is no implied or expressed warranty if parts/components are damaged before or after the engine assembly process. At Raptor Sports Cars we pride ourselves in undertaking the restoration of custom built kitcars together with hand building bespoke engine packages.  Prices are subject to change depending on the specification of your car, engine, head or components.

 

9. Storage Fees

Customers are expected to collect their cars on completion of works within 3 working days of being notified in writing. Arrangements beyond this period are solely at the discretion of Raptor Sports Cars.  Unauthorised vehicles left on our premises outwith the 24 hour period will be charged a storage fee of £25 + VAT per day. While we are working on a Customer’s car it will be covered under our insurance policy. However please note that if a car has been left at our premises any longer than authorised then it will no longer be insured and therefore left there at the owner’s risk.  

 

10. Termination

Either of us may terminate our contract at any time in writing. You will be responsible for paying any outstanding amounts due prior to removing your car/goods from our workshop. You will be asked to sign a waiver document stating that you have removed your car/goods from our workshop in an unfinished condition and that we accept no responsibility for any damage or issues that you may have at a later date.

 

11. Complaints Procedure

In the event of a complaint or dispute of any kind the Customer should provide us with written details. An investigation of the complaint will be carried out by the Managing Partner and we will provide a written response to the Customer with our findings within 5 working days. Should further time be required for a thorough investigation to take place the Customer will be informed in writing. Upon completion of the investigation a letter/email will be sent to the Customer explaining the details of the investigation and will summarise our position regarding the outcome. If no feedback is received from the Customer following the outcome of the letter/email within one calendar month of receiving it we will assume that the matter has been fully resolved.  

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